Yes, we are OPEN for office sessions and online therapy!

The health and safety of our clients are very important to us. Here's what we're doing to give you access to services while keeping everyone safe and healthy.

During the COVID-19 crisis, our therapists will continue to see clients in person and through online therapy. As essential healthcare workers, we are committed to providing much needed support for individuals, couples, and families through this difficult time. We are closely following developments from local and state governments and will follow mandated guidelines for operation as we receive updates. We understand that some clients will not be comfortable having office sessions and may prefer online therapy until the Covid-19 crisis resolves. We remain committed to providing telehealth to interested clients indefinitely.

One key point is that no one will be asked to return to our offices until they are comfortable with their return.

We are following CDC guidelines and these precautions to ensure your safety in our offices:

  • We ask that you do not come earlier than 5 minutes prior to your appointment time. 

  • We ask that you wear a mask in all areas at all times.

  • We ask that you allow your therapist to open all doors to the offices to minimize exposure.

  • Staff will maintain safe distancing.

  • Restroom soap dispensers are maintained and everyone is encouraged to wash their hands.

  • Hand sanitizer that contains at least 60% alcohol is available in the therapy rooms, and the waiting room.

  • We will schedule appointments at specific intervals to minimize the number of people in the hallway/waiting room.

  • Areas that are commonly touched are thoroughly sanitized after each use, including soft surfaces.

  • Physical contact is not permitted (to keep us all safe).

  • Tissues and trash bins are easily accessed. Trash is disposed of on a frequent basis.

  • Common areas are thoroughly disinfected at the end of each day.

 

Your Responsibility to Minimize Your Exposure:

To obtain services in person, you agree to take certain precautions which will help keep everyone (you, our staff, and our families, and other clients) safer from exposure. If you do not adhere to these safeguards, it may result in our starting / returning to a telehealth arrangement:

  • You will only keep your in-person appointment if you are symptom-free.

  • If your temperature is elevated (100 Fahrenheit or more), or if you have other symptoms of the coronavirus, you agree to cancel the appointment or proceed using telehealth.

  • You will wash your hands or use an alcohol-based hand sanitizer when you enter the building (which will be available for your use).

  • You will adhere to the safe distancing precautions we have set up in the waiting room and therapy room. For example, you won’t move chairs or sit where we have signs asking you not to sit.

  • You will wear a mask in all areas of the office.

  • You will keep a distance of 6 feet and there will be no physical contact (e.g. no shaking hands) with your therapist [or staff].

  • You will try not to touch your face or eyes with your hands. If you do, you will immediately wash or sanitize your hands.

  • If you are accompanying your child, you will make sure that your child follows all of these sanitation and distancing protocols.

  • You will take steps between appointments to minimize your exposure to COVID.

  • If you have a job that exposes you to other people who are infected, you will immediately let your therapist or office staff know.

  • If your commute or other responsibilities or activities put you in close contact with others (beyond your family), you will let your therapist or office staff know.

  • If a resident of your home tests positive for the infection, you will immediately let your therapist or office staff know and we will then [begin] resume treatment via telehealth.

  • If you show up for an appointment and your therapist or my office staff believe that you have a fever or other symptoms, or believe you have been exposed, we will have to require you to leave the office immediately. We can follow up with services by telehealth as appropriate.

715 Ryan St, Suite 105, Lake Charles, LA 70601 Phone: 337-221-5831 Fax: 337-210-7065

© 2020 Lake Area Counseling, LLC